of using the Serenity Direct website
Any order or
purchase of products by you from the Serenity Direct website shall
be with your acceptance of these terms and conditions and any other
guidelines that may be posted on the website. If you do not agree
with any part of the following terms and conditions you must not
use the website. You can contact us on 01395 269159 or email us
aims to process orders as quickly as possible. All orders placed
are usually despatched within 1-3 working days of receipt of the
order. In the event that an item or items are out of stock Serenity
Direct will notify you of the delay and despatch the goods as
soon as possible. The products shall be delivered to you at the
address you have given and you shall make all arrangements necessary
to take delivery of them. Serenity Direct may deliver the products
by separate consignments. If an order is lost in the postal system
Serentiy Direct will make a claim on the post office insurance
and will therefore provide the name and contact details of the
be deemed to have accepted the products immediately upon receipt
of delivery. You shall inspect all the products upon delivery
and notify Serenity Direct within 48 hours of any defects or if
the products are faulty or damaged in any way. Serenity Direct
is not liable for products damaged during transit to you.
Distance Selling Regulations you have a right to cancel your order
for any payments made via this website, up to 7 working days after
receiving it and receive a full refund. However, refunds are NOT
given on any products that have been opened or/and used unless
the item is faulty.
If you are
unsatisfied with your order, please Contact Us, quoting your name
and date ordered. If we can not resolve the problem to your satisfaction,
we will ask you to return the products to our Correspondence Address
at your postal cost and once received we will make a full refund
of the goods (but not postal charges) providing the items are
unopened and undamaged.
be credited into the same account that was debited.
If you wish
to change an unopened item this will be done but will incur an
£8 charge to cover administration and postage and packing
plus any cost difference of the items. A cheque payable to Serenity
Direct should be sent with your returned item.
is not liable for products damaged during transit from the customer
to us and postage is not proof of delivery to Serenity Direct.
Serenity Direct strongly recommend any products returned to us
are done so by recorded delivery, registered post or courier with
sufficient insurance to cover the value of the products.
will not share your personal information for marketing or any
other purposes without your consent unless we are required to
do so by law.
If you have
registered your interest with Serenity Direct and thereby given
your consent, you may be contacted with relevant information that
you have expressed an interest in or that might be of interest
to you. With Serenity Direct you are always in control of your
personal information, if at any time you wish us to stop contacting
you then simply email us at email@example.com
We will always
respect your privacy and any personal communication between you
and ourselves. Serenity Direct will always comply with any data
protection legislation currently in force.
small files of information that are stored on your computer. Web
sites you visit ask your computer to store certain information
enhance your site visit. You can disable cookies by changing your
General Exclusions and Limitations
assumes no responsibility and shall not be liable for any damages
or viruses that may affect your computer equipment or other property
on account of your access to, use of or browsing on the website.
shall be under no liability whatsoever in respect of the following
for injury, damage of any kind of nature, direct or indirect to
persons or personal property howsoever caused.
In no event
shall Serenity Direct be liable for any injury, loss, claim, damage,
or any exemplary, punitive, direct, indirect, incidental or consequential
damages of any kind (including but not limited to lost profits
or lost savings) whether based in contract, tort, strict liability,
or otherwise, which arises out of or is in any way connected with:
- any use
of this site or content found therein,
- any failure
or delay (including, but not limited to) the use of or inability
to use any component of the site
- the performance
or nonperformance by Serenity Direct
- the provision
of or failure to provide services
- any information,
software, products, services and related graphics obtained through
assumes no responsibility and shall not be liable for any damage
to, or viruses that may infect, your computer equipment or other
property on account of your access to, use of, or browsing in
the site. Serenity Directs' liability shall not be limited in
the case of death or personal injury directly caused by Serenity
Directs' negligent act or omission.
you have with third parties via the site are your responsibility.
Should a dispute arise between yourself and any third party due
to use of the site, we will do our best to assist its resolution
but will not be responsible for any loss or damage suffered as
We may provide
links to other web sites, resources, advertisements or sponsorships
either directly or through contractual partners. Serenity Direct
accepts no responsibility for these links and does not endorse
their contents. If you decide to access other web sites, you do
so at your own risk whatsoever.
shall not be liable for any claims, costs, damages, or other losses
resulting from any failure on the part of Serenity Direct and
its employees. Serenity Direct shall not be liable for any claims,
costs or damages directly or indirectly due to war, terrorism,
act of any government or other unrest, embargo, computer system
failure, storm, fire, accident, industrial action, acts of God,
illness, Prevention from or hindrance in obtaining raw materials
and supplies or any other matters beyond the reasonable control
of Serenity Direct.
Direct will provide you with up to date information on the functionality
of the site and advice and assistance on any upgrades or changes
to its functionality, as it deems necessary; and use reasonable
endeavours to comply with any statute, regulation or other ordinance
as and when they come into force.
that you will only use the site in accordance with these Terms
and Conditions and shall comply with all applicable laws and
warrant and undertake that you will not do anything or cause
or permit anything to be done that may infringe, damage or endanger
any intellectual property rights of Serenity Direct or do anything
that is otherwise unlawful.
We try to
make sure the information contained on this site is as accurate
as possible. However we give no warranty of any kind regarding
the site and/or any materials provided on the site. Serenity Direct
does not warrant the accuracy, completeness, currency, or reliability
of any of the content or data found on this website expressly
disclaims all warranties and conditions, including implied warranties
and conditions of merchantability, fitness for a particular purpose
and non-infringement, and those arising by statute or otherwise
in law or from a course of dealing or usage in trade.
indemnify and keep Serenity Direct indemnified against all actions,
claims, losses, costs (including all legal costs actually incurred
or otherwise), damages and expenses that are suffered or incurred
by Serenity Direct whether or not reasonable or otherwise foreseeable
or avoidable which arise directly or indirectly from any breach
or alleged breach by you of any of these Terms and Conditions.
software and data on or relating to the site [and each of its
areas], is the property of Serenity Direct and/or its suppliers
or business partners. None of the software, data or content found
on the Site may be reproduced, republished, distributed, posted,
sold, transferred, linked to or modified without the express written
permission of Serenity Direct.
the trade marks, logos and service marks displayed on this site
("the Trade Marks") may not be used without permission.
All copyright, database rights, rights in inventions, patents
and patent applications in the software, data or content relating
to the site shall (unless licensed to Serenity Direct) be owned
by and vest absolutely in Serenity Direct.
and Conditions shall be deemed severable. In the event that
any provision is determined to be unenforceable or invalid,
such provision shall nonetheless be enforced to the fullest
extent permitted by applicable law, and such determination shall
not affect the validity and enforceability of any other remaining
Changes to these Terms
the right to make changes to these Terms and Conditions at any
time. Your use of the Serenity Direct website following such
changes constitutes your acceptance of these changes.
and Conditions, together with those incorporated herein or referred
to herein constitute the entire agreement between us relating
to the subject matter hereof, and supersede any prior understandings
or agreements (whether oral or written) regarding the subject
and Conditions shall be governed and interpreted in accordance
with the laws of England.